Management Driven Work Queues
Management driven work queues provide your agency the power to establish and prioritize multiple queues for each collector. Once established, work queues can be easily updated based on collection productivity.



Geographic Specific Business Rules
CollectOne provides your agency with the proper tools for managing geography specific restrictions such as licensing, call times, state specific bad check fees and treble damages and state or local sales tax.



Workflow Automation
Establish business rules that incorporate industry standard best-practices and ensure accounts are worked appropriately via workflow strategies that align with your agency’s collection goals. Client specific business rules can be established based on contractual requirements and account distribution can be fully automated based on established business rules.



Automated Account Assignment
Account assignment is simplified via management level business rules that automate the assignment of new accounts. Assignment can include such variables as geography, responsible party, account age, debt category and amount.



User Defined Windows
User defined windows provide your agency with the flexibility to create windows based on specific workflows and debt categories. Text, date and monetary figures can all be customized within each window and security settings can be employed to mask sensitive account data.



Electronic Document Storage
Scanned and electronic documents can be easily associated to debtor accounts. Documents can be sent via email or fax and can be printed from within CollectOne. Multiple documents can be simplistically imported to a single account or multiple accounts via CollectOne’s user-friendly batch import functionality.



Match & Tie Responsible Parties
Maximize the potential of your agency’s collection efforts by identifying responsible parties with multiple accounts within CollectOne. Responsible parties associated with new accounts can be scrubbed against existing accounts, tied together and assigned accordingly increasing your agency’s potential return on right-party-contacts.



Skip Tracing
Leverage best in class skip tracing tools from our industry’s leading skip tracing providers and increase productivity with real-time phone number and address searches. CollectOne also includes fully integrated credit report retrieval that provides your agency with the power to request credit reports and attach the credit reports to the debtor’s account.



Account Scoring
CollectOne includes a rules based point system that establishes collection probabilities to help you determine the most applicable treatment and prioritize resources to maximize dollars collected. CollectOne also provides your agency with the power to broaden your account scoring processes via interfaces with industry leading third-party scoring technologies.

Automated Letter Generation
Management of account specific letter series rules can be fully automated within CollectOne greatly reducing the cost to perform this task. Letter printing intervals can be established for each letter based on pre-structured business rules and all letter distributions are automatically noted to the debtor’s account.



Letter Outsourcing
CollectOne includes a comprehensive mail management system that provides your agency with fully automated mail processing functionality, including print and mail outsourcing, returned mail processing and automated National Change of Address (NCOA) updates.



Credit Reporting
CollectOne includes Metro 2 formatted credit reporting that gives your agency the power to generate industry standard data files that can be submitted directly to the credit bureaus.



Real-Time Payment Processing
CollectOne provides your agency with the power to process check and credit card transactions in real-time. Payments can be processed via CollectOne during the collection call providing the collector with a real-time approval or decline. Payment processing of scheduled debtor payment contracts (promises to pay) are fully automated within CollectOne.



Performance Tracking
Assign productivity goals to your agency’s management team and collectors via CollectOne’s performance tracking tools. Top down goals can be assigned and real-time performance statistics can be assessed at both the collector and management levels to improve productivity and accountability.



Collector Motivation Tools
Increase accountability with CollectOne’s built-in motivation tools. Real-time visibility is provided at multiple levels giving your team the power to track statistics relative to goals and quotas. The dashboard defines statistics against remaining working days and provides figures required to meet goals, month, year and inception-to-date figures and outstanding promises to pay within that period. Contests and spiffs can be established and monitored at multiple levels within CollectOne.



Customizable Reporting
CollectOne includes a comprehensive bundle of management reports that provide your agency with the real-time data needed to develop strategy and monitor overall performance. ODBC (Open Database Connectivity) architecture gives you the power to customize reports and fully automate the creation and delivery of your reporting via best in class technology.



Predictive Dialing
Leveraging a dialing solution is one of the most cost effective ways to increase productivity. As part of the CollectOne software suite, the optional, fully integrated CollectOne Dialer provides your agency with the power to maximize efficiency.

You may choose to deploy a third party dialing solution, no problem, CollectOne provides your agency with the flexibility to integrate a third party dialing solution and seamlessly manage real-time results with any of our industry’s leading predictive and hosted dialing solutions.

Bankruptcy Verification
CollectOne automates your agency’s bankruptcy tracking to ensure applicable bankruptcy data is up to date. Accounts are automatically updated based on credit bureau data to ensure compliance. Manual notation is also user-friendly at both the collection and management levels.



Web Based Debtor Payments
The CollectOne Web Portal offers your agency a Web-based solution to securely collect debt via check or credit card 24 hours a day. The CollectOne Web Portal seamlessly passes payments for processing to your CollectOne software and authorized payments are posted directly to the debtor’s account.



Legal Collection System
CollectOne includes an award winning legal system. The single source solution automates posting your legal workflow to the debtor’s account. The judgment lifecycle is fully automated within the legal system providing everything from pre-judgment cost analysis to post judgment figures, garnishment dates, automated calendaring and the ability to simplistically merge judgment data to your legal forms.



Real-Time Web Based Client Portal
The CollectOne Web Portal gives your clients the power to securely monitor collection activity in real-time, import new business and view posted reports 24 hours a day. The CollectOne Web Portal can be customized to your agency’s corporate brand and client views can be customized to allow only specific account data to be viewed.



Accounting
CollectOne provides a flexible accounting system. Accounting workflow can be fully automated based on management defined processes and client specific accounting rules can be established based on contractual requirements.

Client and collector commission rules can be assigned via a flexible platform that provides your agency with the power to establish commission rules based on such variables as account age, status, status class, amount and amount assigned.

Your monthly remittance cycle is simplified with CollectOne. Generating statements can be fully automated and statement distribution can be managed through mail, email or secure posting to the CollectOne Web Portal.

CollectOne includes interfaces with industry-leading accounting software giving your agency the power to seamlessly integrate your financial data.



Sales & Client Care Management
Manage your sales and client care teams within CollectOne. Multiple individuals can be assigned to each client to ensure that your client relationships are properly managed and goals can be established and reviewed in real-time at multiple levels. Historical performance figures are maintained for date range performance comparisons.